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Harvey World Travel
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- Visa's and Passport assistance
- Foreign Exchange, Health Advise
- Travel Insurance, Courier Service
- Ticket & Document deliveries
- Frequent Flyer maintenance
- Global telephone cards
- 24 hour emergency contact numbers
- Advice on frequent flyer & hotel loyalty programs
- Arranging International Driving Licences
- Travel Accessories, Travel Publications
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We are a professional in our field - the travel industry. People come to us for help with their travel needs and they trust us to look after them with expert advice and prices. We know the travel industry better than anyone else, and our business is getting you the best deals and going that extra mile to get you and your organisation to your destination and back at the best price with the minimum of fuss.
We don’t have computerised telephone systems with endless prompt selections. When you call us you speak directly to a person. A professional & experienced travel consultant. You will have a dedicated staff member assigned to you, one who will understand you and the nature of the issues you might have. We don’t treat you as a number. We provide you with personal service. We don’t give you a quote on only one airline to your destination. We offer you choice.
We do:
Everything for you including:
Checking availability of the flights, fares and times.
Giving you choices of airline, flight schedules, routes and fares.
Negotiate with all airlines to secure the best possible prices.
Issuing all your tickets.
Booking flights, hotels and car rentals.
Handling arrangements of travel insurance and foreign exchange.
Helping you with passports and visas where required.
All this in one call, e-mail or fax from you. Simple and easy.
Harvey World Travel company overview.
Our Travel agency was established in July 1976 in Forest Hill and became the first Harvey World Travel agency in Victoria. Harvey World Travel is today the largest retail travel franchise business in the Southern Hemisphere, with 522 locations throughout Australia, New Zealand, U.K and Southern Africa.
Harvey World Travel has built its strong brand and consumer awareness through the innovative and successful marketing of leisure travel products. We are also developing a great reputation in the corporate sector as well. The company has established solid relationships with leading travel suppliers and has successfully met the travel needs of a vast number of satisfied customers.
Without any doubt the essence of the Harvey World Travel success is the exceptional family of franchisees and their staff who all share in the vision of providing excellent customer service to their clients.
In today’s fast-paced environment the trend in the service industry is toward centralised, impersonal and automated solutions, which do not always meet the needs of the individual.
At Harvey World Travel we believe in a personal approach, one that our many customers value and appreciate.
Corporate travel today - the Harvey World Travel way.
At Harvey World Travel we believe that today’s corporate traveller should have easy access to a professional and efficient travel service provider who can be trusted to provide the best available fares and other arrangements on time, every time. The largest cost component for travel is airfares. For most destinations the possibilities are endless, and change occurs almost hourly, particularly within Australia. Harvey World Travel offices have the latest in travel industry computer technology which, when coupled with the Internet can streamline the process of sifting through schedules and prices, terms and conditions, and enables us to offer you choices taking into account your needs. Airlines and airline-owned travel agencies will not provide choice for you. By offering corporate travel advice to complement our leisure travel activities Harvey World Travel offices are able to extend the same friendly personal service. Your preferences such as airline choice, cabin seating, or special meal requirements can be provided without you having to specify each time you or your organisation travel.
Harvey World Group/Corporate Travel Forest Hill.
Harvey World Travel (Forest Hill) is independently owned and operated. Our dedicated team of consultants is committed to ensuring that you are entirely satisfied.
We will provide you with personal service, and provide a great deal of care and attention to your individual needs and those of your organisation.
We have the benefit of the Harvey World Travel Franchise company supporting our efforts, with great buying and negotiating power, as well as the best possible training, management support systems and procedures.
You or your company do not have to spend hundred’s of thousands of dollars to be able to obtain the best airfares, hotel rates and other travel services.
By placing your travel with us, you benefit from dealing with one of the largest travel networks in the area.
Our consultants are also trained to answer the telephone promptly, giving you the assurance that you will not have to waste your valuable time.
We can provide 24 hour Emergency Service. You will be provided an after-business-hours mobile phone contact should you have an emergency or need to contact us urgently while you are travelling.
Our consultants are not only able to handle your business travel arrangements, they will also be happy to organise holiday travel arrangements.
Corporate travel can be stressful enough; our aim will be to eliminate the time consuming frustrations of making and changing reservations constantly leaving you to focus on your business.
When you call our office the following are specific contacts:
Our Services - As your appointed travel provider, we will service your company from our current location at Forest Hill, Melbourne, Australia, ensuring our commitment to continuity of contact. Airlines and other corporate travel agencies cannot provide the personal service as we do as they have call centres that do not permit individual attention to clients on a continuous and repeat basis. Our task as your travel agent is to better understand your business and to identify options that will achieve the most travel for your dollar.
We will:
Work closely with you to completely understand your travel patterns, mix of domestic and international travel and your planned utilisation of hotels, rental cars and other services.
Use our Computer Reservation System (CRS) and the Internet to research and identify the services and products we recommend to you. We will provide you with a number of choices of airline and fare types to match-your specific travel plans. You can then make an informed decision on the best option.
The CRS has access to all major airlines serving Australia and the world, as well as a wide range of the major hotel, car hire and ancillary services that are important for both domestic and international travel.
Make the airline, hotel and car rental or transfer reservations required and provide you with detailed information and an itinerary, either via fax or through the Internet.
Arrange for tickets to be made available through e-ticket at point of departure, collection from our office or delivery to your office, whichever is most convenient to you.
We can also offer you:
A choice of communication processes to our consultants through either: Telephone, Facsimile, E-mail, Web site
www.harveyworld.com/au/foresthill
We can provide you with a full service when requesting overseas visas and documentation. This includes following up requests and ensuring that the documentation is returned to you.
Help through our suppliers including your preferred airlines, to give you booking priority when flights are full or for flight re-scheduling wherever possible.
Control of your travel expenditures. The control of your expenditure especially in travel is critical to your business, and also underpins the relationship with your travel provider.
Issue Gift Vouchers.
Harvey World Business Travel recognises the importance of financial control for corporate travel clients and intends to concentrate on the following areas to assist in the realisation of savings for you:
We will access the lowest appropriate airfares taking into account your flexibility and destination/time/date of travel.
We will prioritise the services of your preferred airline if you have one, but not to the extent of costing you more than you need to pay.
By offering you choices of flights and airlines, you can see that you are being provided with the maximum the savings that can be achieved.
We will keep a commitment to being as flexible as possible to maximise your company's potential to use discount airfares.
If your organisation requires it, we will help you to develop and monitor your travel policies if you do not have these in place already.
Harvey World Travel can arrange for membership to loyalty programs for airlines, hotels and car rental companies to maximise the benefits to you.
We will recommend specific hotels and rental car services if required which will assist in further reduction of expenditure.
Customer service and quality control.
Harvey World Travel attaches enormous importance to the provision of high levels of personal customer service and support to our clients and their staff. Most travel providers now operate centralise call centres with staff who have limited experience in group/corporate travel processing. We are very proud that Harvey World Travel Group offices have staff with an average of 10 years travel industry experience.
Our customer service approach is to provide:
Fully experienced consultants who are trained to answer the telephones promptly.
Information on the status of your travel requirements will be communicated to you within 2 hours of booking.
Through the Internet we can also provide you with instant access to your reservations information by viewing www.viewtrip.com.
We will also review your level of satisfaction with our services on a quarterly basis to ensure that we continue to meet your requirements fully.
Summary of the services we can provide.
Reservations:
• International flights
• Regional flights
• Domestic flights
• International rail
• Domestic rail
• Coach reservations
• Inclusive tours
• Coach tours
• Car rental world wide
• Accommodation world wide
• Cruise reservations
• Air charters
• Specialised group travel arrangements
• Conferences and related travel arrangements
• Incentive travel
When you call, mention GoSeeAustralia too!
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